Refund & Cancellation Policy

This policy applies to the business listing fee (currently ₹236 per listing) paid to Digi Phone Book, either online through Razorpay in our app or through a Digi Phone Book executive. Searching and contacting businesses on Digi Phone Book is free and involves no payment.

1. What the listing fee covers

The listing fee covers reviewing your business details and publishing your listing in the Digi Phone Book app and website, including your contact numbers, address, photos and map location.

2. When you are eligible for a full refund

• Listing rejected: if our team rejects your listing and it cannot be corrected and resubmitted, you will receive a full refund of the listing fee.
• Duplicate payment: if you were charged more than once for the same listing.
• Failed transaction: if money was debited but the listing was not created because of a technical error.
• Cancelled before review: if you ask us to cancel your listing before it has been reviewed and published.

3. When refunds are not available

• Once your listing has been approved and published.
• If you delete your own listing, or it is removed for breaking our Terms & Conditions (for example false or illegal information).
• For the number of calls, enquiries or customers you receive – we do not guarantee any specific results.

4. How to request a refund

Email care@digitalphonebook.com or WhatsApp +91 96113 93316 within 7 days of payment with:

• your registered mobile number,
• the business name, and
• the payment ID / transaction reference (shown in the app or in your payment SMS / email).

5. Refund timeline

Approved refunds are initiated within 5–7 working days to the original payment method (UPI, card, net banking or wallet). Depending on your bank, it may take a further 5–10 working days for the amount to appear in your account. Fees paid in cash to an executive are refunded by bank transfer or UPI.

6. Cancellation

You may cancel a listing at any time by deleting it from “My Ads” in the app. Cancellation after publication does not make the fee refundable, as explained above.

7. Team wallet recharges

Wallet recharges made by Digi Phone Book team members are used to pay listing fees for businesses they add. A recharge request that is rejected is not credited and does not need a refund. Credited wallet balances are not refundable in cash, except where required by law or in case of an error on our side.

8. Contact

Digi Phone Book · #10846, 80 Feet Road, 2nd Phase, 4th Stage, Vijayanagar, Mysuru, Karnataka 570032
Email: care@digitalphonebook.com · Phone: +91 96113 93316